At Dragon Pharma, we strive to make your shopping experience as seamless and hassle-free as possible. Our Shipping and Returns Policy is designed to provide you with all the information you need about delivery timelines, shipping costs, and our return process. Please read the details below to understand how we handle orders and returns.
Shipping Policy
1. Free Worldwide Shipping
- We offer free worldwide shipping on all orders over $1000.
- For orders below $1000, a flat shipping fee will apply, which will be calculated at checkout.
2. Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- During peak seasons or promotions, processing may take slightly longer. We appreciate your patience!
3. Delivery Time
- Standard Shipping: 7-14 business days (depending on your location).
- Express Shipping: 3-7 business days (available at an additional cost).
- Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or other factors beyond our control.
4. Tracking Your Order
- Once your order is shipped, you’ll receive a confirmation email with a tracking number.
- Use this number to track your package through our website or the courier’s platform.
5. International Shipping
- We ship to most countries worldwide. However, please check your local customs regulations, as duties or taxes may apply. Dragon Pharma is not responsible for any additional fees imposed by your country.
Returns Policy
1. 30-Day Money-Back Guarantee
- We stand by the quality of our products. If you’re not completely satisfied, you can return your purchase within 30 days of delivery for a full refund or exchange.
2. Eligibility for Returns
- To be eligible for a return, the product must be:
- Unopened and in its original packaging.
- In the same condition as when you received it.
- Accompanied by the original receipt or proof of purchase.
3. How to Initiate a Return
- Contact Us: Reach out to our customer support team to initiate a return. Please include your order number and reason for the return.
- Receive Instructions: We’ll provide you with a return authorization number and instructions on where to send the product.
- Ship the Item: Pack the product securely and ship it to the provided address. We recommend using a trackable shipping method.
4. Refund Process
- Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days and credited to your original payment method.
- Shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong item shipped).
5. Exchanges
- If you received a damaged or defective item, we’ll gladly replace it at no additional cost. Please contact us within 7 days of receiving your order to arrange an exchange.
Frequently Asked Questions (FAQs)
Q: What if my package is lost or stolen?
A: If your tracking information shows that the package was delivered but you haven’t received it, please contact your local post office or courier service first. If the issue persists, reach out to us, and we’ll do our best to assist you.
Q: Can I cancel my order after it’s been placed?
A: You can cancel your order within 24 hours of placing it, provided it hasn’t been shipped. Contact us immediately to request a cancellation.
Q: Do you offer refunds for opened products?
A: For safety and hygiene reasons, we cannot accept returns or offer refunds for opened products unless they are defective or damaged.
